Multi-cultural Good Practice Training
(I) Multi-cultural Good Practice Forum for Healthcare & Elderly Services
Date : January 26, 2015 (Monday)
Time : 9:30 am – 12:45 pm
Venue : Auditorium, 1/F., Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai.
Objective : a. To consolidate the experience in serving ethnic minorities (EM)
b. To understand the characteristics and needs of ethnic groups with different religious
backgrounds and their views on illness, death and funeral procedure
c. To enhance district collaboration and improve service accessibility for ethnic minorities
Participants : 60 Social workers and frontline workers from healthcare and elderly services
Moderator : Mr Lo Kai Chung (Convener of Working Group on Service Mainstreaming)
Language : English & Cantonese, SI is NOT available (good English listening skill is preferable)
Fee : HK$50
Programme
|
9:30 am |
Registration |
|
9:45 am |
Introduction |
|
9:50 am |
Case sharing for EM in seeking help from healthcare or elderly services Ms Ruth Kong (Supervisor, Support Service Centre for Ethnic Minorities Yuen Long Town Hall) |
|
10:00 am |
Different Religious Views on Illness, Death and Funeral procedure (Each guest speaker 15-20 minutes) Mr Muhammad Arshad (Chief Imam, Kowloon Mosque and Islamic Centre) Mr Jeffrey Andrews (Caseworker, Christian Action Chung King Mansion Service Centre) |
|
10:40 am |
Q & A |
|
10:55 am |
Service Exchange and Break |
|
11:15 am |
The Effective approach in Communicating and Serving Ethnic Minority Families Ms Wayne Wu (Centre In-Charge, Hong Kong Christian Service Centre for Harmony and Enhancement of Ethnic Minority Residents (CHEER)) |
|
11:35 am |
Creating Language Barrier-free Environment and Handling Special Cases Mr Ryan Choi (Operation Manager, Hong Kong TransLingual Service) |
|
11:55am |
Q & A |
|
12:10 pm |
Group discussion |
|
12:40 pm |
Conclusion |
|
12:45 pm |
END |
(II) Community Walk - Visiting Ethnic minority (EM) Community and Support Service
Date : January 26, 2015 (Monday) afternoon
Objective : To know the EM support service and understand EM’s religion, culture and characteristics
Participants : Frontline workers from mainstream services
Quota : 60 persons (each route 20 persons)
Language : English & Cantonese, SI is NOT available (good English listening skill is preferable)
Fee : Free of Charge
(A) HKSKH Lady MacLehose Centre (Kwai Chung)
Time : 3:00 – 5:00 pm
Venue : Lobby, G/F., 22 Wo Yi Hop Road, Kwai Chung, N.T.
Rundown (Route A)
|
Time |
Content |
Goal |
|
3:00-3:15 pm |
Service introduction |
Dos and Don’ts in serving EM, create an EM friendly environment by using signage or picture |
|
3:15-3:30 pm |
Social enterprise : handcraft and HK TransLingual Services |
Create job opportunities for EM |
|
3:45-4:45 pm |
Visit EM shops, mosque and EM community |
Understand EM’s religion, food and culture |
|
4:45-5:00 pm |
Conclusion |
|
(B) Christian Action SHINE Centre Community Development Team (Jordan)
Time : 2:30 – 5:00 pm
Venue : 3/F, Lee Kong Commercial Building, 115 Woosung Street, Jordan, Kowloon.
Rundown (Route B)
|
Time |
Content |
Goal |
|
2:30-3:15 pm |
Service introduction |
Dos and Don’ts in serving EM, create an EM friendly environment by using signage or picture |
|
3:15-4:30 pm |
Visit Kowloon Mosque and Islamic Centre, EM shops and community |
Understand EM’s religion, food and culture |
|
4:30-5:00 pm |
Chungking Mansions Service Centre |
Get to know refugee and asylum seeker support service |
(C) HKCS The Hong Kong Jockey Club Community Project Grant: Integrated Service Centre for Local South Asians (Shamshuipo)
Time : 2:30-5:00pm
Venue : Room 605, 6/F Celebrity Commercial Centre, 64 Castle Peak Road, Shamshuipo, Kowloon.
Rundown (Route C)
|
Time |
Content |
Goal |
|
2:30-3:00 pm |
Service introduction |
Dos and Don’ts in serving EM, create an EM friendly environment by using signage or picture |
|
3:00-4:00 pm |
Visit mosque, South-Asian restaurants and shops |
Understand EM’s religion, food and culture |
|
4:00-5:00 pm |
Sharing (Home visit TBC) |
Taste of South-Asian food and sharing |